Booking FAQs

Pick an experience, click the booking button and choose your date, time and group size on the secure checkout page of our partner booking platform. Pay by card or wallet, and your confirmation and ticket arrive by email within minutes.

Prices shown here are starting prices in euros for the cheapest option on the day the page was updated. The checkout price depends on the date, option, group size and currency you select, and that is the price that applies.

For guided tours of attractions, yes, unless the booking page says otherwise. Each listing states exactly what is included and excluded, so check the Includes section before you pay. Tips for guides are optional.

At the time of booking. Some experiences offer a reserve now, pay later option, in which case the booking page states the payment deadline.

Headline attractions such as the Colosseum, the Vatican, the Louvre, the Eiffel Tower and Alcatraz regularly sell out days or weeks ahead, especially from April to October. If you see availability for your date, book it; most experiences can still be cancelled free up to 24 hours before.

Most experiences offer free cancellation up to 24 hours before the start time for a full refund. The exact deadline is shown on the booking page and in your confirmation. Non-refundable experiences are labelled before you pay. See the Cancellation Policy for details.

Use the manage-booking link in your confirmation email, or log in to the booking platform with the email address you used. You can cancel, move the date or change the number of participants there, subject to availability and the cancellation deadline.

Refunds for cancellations within the free window are issued automatically to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Check your spam or promotions folder first. If nothing has arrived after an hour, log in to the booking platform's website or app with the email you used and the booking will be listed there, along with your ticket.

Almost never. Show the mobile ticket from your confirmation email or the booking platform's app at the meeting point. The booking page says if a printed voucher is required.

The meeting point and start time are in your confirmation email, with a map link. Arrive 10 to 15 minutes early; tours leave on time and late arrivals are treated as no-shows.

Only when the booking page says so. Day trips often include pickup from central hotels or a fixed meeting point; walking tours and entry tickets do not.

Walking tours and museum visits run rain or shine. Boat trips, balloon flights and some outdoor activities may be cancelled by the operator for safety, in which case you will be offered another date or a full refund.

Many experiences offer a private option on the booking page. For groups of ten or more, message the operator through the booking platform before you book; most offer group rates.

Yes. Every experience we feature is offered in English. Many also run in other languages; pick the language on the booking page.

Most experiences have child and infant rates and some have minimum ages, especially for boat trips, bike tours and evening events. Age limits and prices by age are shown on the booking page.

If a museum or monument closes unexpectedly, the operator will offer a rebooking or a refund for the affected part of the experience. Scheduled closures are already blocked out in the booking calendar.

The operator named in your confirmation email, through the manage-booking link or the booking platform's customer service, which is available every day. They can see your booking; we cannot. For anything about this site, use the Help Center.