Help Center

Most questions are about a specific booking, and the fastest answer always comes from the operator or booking platform named in your confirmation email. Here is who handles what.

I Have a Question About My Booking

Your confirmation email contains the operator's contact details, the meeting point, the start time and a link to manage the booking. Use that link to cancel, change dates or add participants. Operators answer questions about pickups, what to bring, weather and accessibility far faster than we can, because they are the people running the tour.

I Have Not Received My Confirmation

Check your spam folder first. Confirmations are sent by the booking platform within minutes of payment. If nothing has arrived after an hour, log in to the booking platform's website or app with the email you used and the booking will be listed there.

I Need to Cancel or Get a Refund

Most experiences can be cancelled free up to 24 hours before the start. Our Cancellation Policy explains the usual rules, deadlines and refund timings. Cancellations are processed by the booking platform, not by this site.

The Price on the Site Is Different From Checkout

Prices on showmetheworld.tours are starting prices in euros for the cheapest option on the day the page was last updated. The checkout price depends on the date, option, group size and currency you choose. The checkout price is the one that applies.

I Found a Mistake on a Page

We check prices, durations and descriptions regularly, but things change. If you spot something wrong, tell us at support@showmetheworld.tours with the page link and we will fix it.

Accessibility

Each booking page lists whether the experience is wheelchair accessible, stroller friendly and suitable for people with reduced mobility. If you are unsure, message the operator before booking; most will confirm what is possible for your situation.

Working With Us

Tour operators and content partners can read about our affiliate program. Job openings are listed on our Work With Us page.

Still Stuck?

Read the FAQ for the questions we get asked most, or email support@showmetheworld.tours. We reply within two business days.